Frequently Asked Questions

How much does it cost?

Great question. The quick answer is… it depends. You see, we’ve got a lot of options to mix and match to ensure you’ll get the perfect solution. A complete VisitorRego package consists of software, hardware, set up and labels. The cost is determined by the chosen options and if payment is by purchase or lease. The easiest way to find out the total cost is to give us a call or email.

Are there any additional costs?

We do charge a one-off set-up cost for each installation. This includes custom graphics, configuration of the software and hardware, remote installation and training.

We also recommend purchasing three rolls of labels to get you started. VR Counter and VR Flex labels are $19.75 per roll of 220. VR Kiosk and VR Flex labels are $27.95 per roll of 300. Labels can be ordered here or your stationery supplier.

SMS notifications are sent via an SMS gateway. This is an additional cost that will be charged directly to you by your existing mobile provider, or
VisitorRego.

What do I get for the set up cost?

We work with you to deliver a custom package that is ready to go straight out of the box. This includes customising the welcome screen, health and safety information and label template. It also includes loading staff details and software configuration such as email and SMS notifications.

Once the system is on site we help with any network set up and AD integration. Then we ensure our training leaves you confident and carefree and in your visitor meeting, greeting and tracking.

Do I have to buy the hardware from you?

Short answer: No. Long answer: We can supply the software to be installed on your own hardware – which is what generally occurs when a company has existing hardware for visitor registration. However one of the benefits of the VisitorRego package is the support we provide for our hardware – a service we cannot extend to hardware you provide yourself.

Why do I need a label printer and barcode scanner?

When the visitor registers a label is printed with their name, company and host. The label also has your logo and a barcode.

The label performs two important functions. First, it increases security by clearly identifying the person as a visitor (which also lets you know their presence has been recorded). This label can also include a photo taken at the time of registering, and different labels can be printed for visitors and contractors.

To find out how a sticky label can increase security you can read more here.

Second, we’ve found that without a barcode scan visitors often don’t sign out, and the label allows them to do so with one simple motion. This can even be done while another person is registering on the touch screen.

Not only is this highly convenient for the visitor but it also increases privacy. They don’t have to search through the list of visitors to find their name. The barcode scanner can also be used for people such as contractors or staff to sign in using a permanent barcode.

How does installation work?

Once we’ve worked through the set up process with you the system will be ready to install.

Generally however for businesses outside Auckland we will then pack up the hardware and send it you. Everything will arrive ready to go and we’ll complete the final installation tasks and training remotely. We also have relationships with IT companies throughout New Zealand and Australia who are familiar with VisitorRego and able to come on site if need be.

Is there any chance the software will become sentient and create a nightmare future of robot overlords?

Negative, fleshy one. There is 0% chance. Everything will be fine.

Got a complicated set up and need help working out the best solution?

We’re ready to help.

Tracy Leyston

The support was phenomenal and the implementation was too easy! Well done to your team.
It’s all working well and users are loving it.

Tracy Leyston
Avis Budget Group

Tania Engles

The induction process is much easier and more professional and meets our expectations. I have referred you to a number of visitors who have been impressed with the system and or looking for something like this for their business.

Tania Engles
Health & Safety Advisor & Administration, Röhlig New Zealand Ltd